Privacy Policy

Effective Date: 10th April 2025

At Belmont Optical, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Belmont Optical is an independent opticians practice offering eye care services including eye examinations, contact lens fittings, and eyewear sales.

Data Controller: Belmont Optical

Website: https://belmontoptical.co.uk

Email: hello@belmontoptical.co.uk

Phone: 01224 064504

Address: 23 Belmont St, Aberdeen AB10 1JS

2. What Personal Information We Collect

We may collect and process the following personal data:

•Contact Information: Name, address, email, phone number

•Health Data: Prescription details, eye test results, relevant medical history

•Transaction Data: Payment details (not card numbers), order history

•Marketing Preferences: Your choices about receiving communications

•Technical Data: IP address, browser type, and website usage (via cookies)

3. How We Use Your Information

We use your data to:

•Provide eye care services, including examinations and prescriptions

•Fulfil orders for glasses, lenses, or other optical products

•Communicate appointment reminders and product updates

•Manage our relationship with you

•Maintain accurate health records

•Send marketing materials (if you opt in)

4. Lawful Basis for Processing

We process your data based on the following lawful reasons:

•Consent – where you have provided clear permission

•Contract – to deliver our services to you

•Legal obligation – for regulatory or clinical record keeping

•Legitimate interests – such as improving our services or customer care

5. Data Sharing

We do not sell your information. We may share it with:

•External labs or manufacturers for prescription orders

•Payment providers (for secure transactions)

•IT and website service providers (to operate our systems)

•Professional bodies or regulators, where legally required

All third-party providers are GDPR-compliant and only process your data as necessary.

6. Data Retention

We retain your information for as long as required to fulfil the purposes we collected it for, including legal, medical, or regulatory reasons. Typically, we retain health records for a minimum of 10 years after your last appointment.

7. Your Rights Under UK GDPR

You have the right to:

•Access your personal data

•Request correction of inaccurate or incomplete data

•Request deletion (where applicable)

•Object to processing or request restriction

•Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

8. Website Cookies

Our website may use cookies to improve your browsing experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.